“What Is Your Job?” A simple question. How it is answered is very reveling.

In the 1980s, a group of Japanese executives was asked by their teacher, “What Is Your Job?” The Executives responded with their job title or department’s function. The teacher responded “Your job is to help your people to do their job!”

In the 2010s, Michael ...

All companies have pain points. Here is one that is common:

Pain Point No. 8

• When you think… Have each department select its own improvement project to work on.
• Consider… 1) Most processes involve several departments, 2) Improvements done independently of other departments are sub-optimal ...

All of us have pain points in our business, do you have the tools to identify all of them in your business? A review can help your operations run smoothly.

Here is one helpful tip: Pain Point No. 3

• When you think… People who are good at putting out fires are the best ones to make managers.
• Consider… ...