Many American managers are looking for a prescription for improvement. Many advocates are trying to sell a prescription. There is none—only models for insights that most people are not trained to see.

After all, what you cannot see, or see clearly, is the biggest threat to growth, survival, and the future.

George Box ...

Once, I was asked how I would structure a LEAN program. I had just finished guiding a Seattle Business Book Study Group through the review of William W. Scherkenbach’s book ‘Deming’s Road to Continual Improvement.’ In his book Bill commented about organizing a quality department along the lines of Physical, Logical, and Emotional.   This question ...