Once, I was asked how I would structure a LEAN program. I had just finished guiding a Seattle Business Book Study Group through the review of William W. Scherkenbach’s book ‘Deming’s Road to Continual Improvement.’ In his book Bill commented about organizing a quality department along the lines of Physical, Logical, and Emotional.   This question ...

In many cases, the very effort that organizations put into eliminating waste is what destroys it.

In today's business world, managers have lost sight of what creates value for the customer and how to create it.

This is because managers tend to focus on their existing organizations and outdated definitions of value. As a result, they ...