Many years ago, I was contracted into a large aircraft manufacturer in the Northwest. During an after-hours process improvement study group, I got talking with the manager bringing GE’s Six Sigma program into the company. I shared some insights with him that I thought might be helpful.

Six Sigma programs had two flavors. One was tool based, ...

All companies have pain points. Here is one that is common:

Pain Point No. 8

• When you think… Have each department select its own improvement project to work on.
• Consider… 1) Most processes involve several departments, 2) Improvements done independently of other departments are sub-optimal ...